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Nokia Introduces Service Management, Customer Care and Billing Solutions for GPRS Networks
September 23, 1999
Nokia today introduces its Datacom Customer Care and Billing System (CCB) for GPRS mobile networks; a scaleable, integrated and full-featured business solution for operators.
The Nokia Datacom CCB for GPRS is a carrier-class billing system that integrates customer care, billing and customer self-care while managing the existing services by automating service provision and data collection. Developed with Solect's Internet Administration Framework (IAF) as the platform, Nokia Datacom CCB for GPRS manages and invoices a wide array of new revenue generating services.
The Nokia Datacom CCB for GPRS connects to the Charging Gateway of Nokia GPRS core network. Charging Gateway collects and consolidates the GPRS charging information records from the SGSN and GGSN nodes and delivers them to the Datacom CCB for rating and postprocessing.
The Nokia Datacom CCB can be integrated with mobile operators' existing billing systems to enable bundling of traditional mobile services together with new mobile data services. In addition, the WAP-based self care module enables mobile users to change their passwords, review transactions and bundle invoices using their mobile handsets.
"The Nokia GPRS solution is the most complete package in the market today," says Petri Pöyhönen, Head of GPRS Business Program, Nokia Networks. "Right from the outset, we saw billing as a major element of GPRS deployment. A standalone Charging Gateway is a key element of the Nokia GPRS core. We are now closing the loop by adding the next element in the chain: datacom aware billing and service management based on the IAF technology of Solect. Nokia is the first vendor to introduce a Datacom CCB for GPRS to facilitate and simplify billing of data services in wireless networks. With Nokia Datacom CCB for GPRS, operators can stay ahead in the race and provide sophisticated wireless data services."
The system includes service management, customer care and self-care, a rule-based rating engine and provisioning data collectors (PDCs). Service management features enable effective and secure management of bundled product offerings which include GPRS access, e-mail, Web-hosting, Internet/Intranet access and WAP-based content and other value-added services. The Nokia Datacom Customer Care and Billing System (CCB) for GPRS mobile networks will be introduced at Telecom 99, Geneva, Switzerland, during 10-17 October.
Solect is shaping the new public network with IAF, the world's leading integrated billing, customer care and service management software solution for service providers. Headquartered in Toronto, Canada, with offices in the United States, United Kingdom and Hong Kong, Solect has over 50 Service Provider installations globally. Solect began building software infrastructure solutions for commercial ISPs as early as 1993, maintaining a singular focus on the Internet. Solect has relationships with leading technology companies such as: Alcatel, Cisco Systems, Netscape, Nokia, Microsoft, Hewlett Packard, Oracle Corporation, Science Applications International Corporation (SAIC), Sun Microsystems, and Telcordia Technologies (formerly Bellcore). This has ensured Solect's products are continually refined to incorporate all the latest technology to meet the requirements of the rapidly changing world of the Internet. Visit Solect at http://www.solect.com
Nokia is paving the way to the mobile information society with its innovative products and solutions. Nokia is the leading mobile phone supplier and a leading supplier of mobile, fixed and IP networks including related services. It also supplies multimedia terminals and computer displays. In 1998, net sales totaled EUR 13.3 billion (USD 15.7 billion). Headquartered in Finland, Nokia is listed on the New York (NOK), Helsinki, Stockholm, London, Frankfurt and Paris stock exchanges and employs more than 51 000 people.
Notes to Editors:
The Nokia GGSN connects the GPRS network to the Internet, Internet Service Providers (ISPs) and corporate intranets, allowing multiple secure data access points simultaneously. The architecture of the Nokia GGSN is based on Nokia's award-winning IP routing technology, which offers such advanced features as an integrated firewall functionality for excellent data security.
The Nokia SGSN is a network element that converts protocols between the IP core and the radio network. Based on the proven Nokia multiprocessor computing platform, this new product is designed with built-in reduncancy for excellent system reliability and scalabiility.
Contact information:
Communications Department,
Nokia Telecommunications,
Tel. (Int.) + 358 9 5113 8193,
Fax (Int.) + 358 9 5113 8199
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